A National Imperative: Joining Forces to Strengthen Human Services in America (Jan 2018)
COST CHALLENGES
IT costs
Capacity-building and onnovation costs
Costs to arrange for services and care with CBOs
Staff salaries
Physical infrastructure costs
Pensions/retirement plan obligations
Administrative costs
Waste, fraud, and abuse
0%
20%
40% 60%
80%
100%
TOP CHALLENGES OVERALL (AND PERCENT EQUIPPED)
PERCENTAGE INDICATING THEY FEEL EQUIPPED TO HANDLE CHALLENGE
RANK TOP CHALLENGES AMONG ALL RESPONDENTS
1
Decreased funding to arrange for services and care
14%
2
Attracting and retaining talent
36%
3
Inflexible funding that cannot be reallocated based on demand
8%
4
Outdated IT
40%
5
Shortage of CBOs providing needed services
25%
6
Coordination among government agencies/departments
90%
7
Staff salaries
29%
8
Complexity of operations and sluggish pace of change
67%
9
IT costs
67%
10
Difficulty implementing pay-for-performance contracts
50%
Appendix A - Part 6 Challenges facing the human services system \ Embargoed – Not for distribution | 58
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