A National Imperative: Joining Forces to Strengthen Human Services in America (Jan 2018)

delivery of all human services. APHSA is an association of over 300 state and local public health and human service agencies.

The contents of the report were principally developed and written by Oliver Wyman and SeaChange Capital Partners. Oliver Wyman is a leading management consulting firm, with global practices in financial services, health and life sciences, and commercial, industrial, and service sectors, as well as a strong commitment to social impact (including investment in creating this report). SeaChange is a New York-headquarteredmerchant bank focused exclusively on nonprofits. In the course of conducting our research, we analyzed over 200,000 publicly available Form 990 tax filings by roughly 40,000 human services CBOs. 1  This dataset represents all electronically filed Form990s for CBOs from selected human services-related NTEE codes and available on Amazon Web Services. In addition to our comprehensive financial analysis, we fielded the National Imperative Survey 2   online, which drew responses from 177 human services CBOs and 40 government agencies, and we conducted detailed follow-up interviews with over 40 senior executives from human services CBOs, government agencies, and philanthropic foundations. Input was solicited from a diverse group of CBOs and government agencies, chosen to ensure coverage across organizations from different regions, of different sizes, and representing different types and subsectors. The survey and interviews were intended to provide context and to surface trends and common issues and concerns. Our research and analysis build on and are largely consistent with several earlier efforts, including the 2015 report by the Human Services Council of New York, New York Nonprofits in the Aftermath of FEGS: A Call to Action , 3  as well as the 2016 report by Oliver Wyman and SeaChange Capital Partners on Risk Management for Nonprofits . 4 We were guided in this undertaking by an Advisory Council whose members came from the nonprofit sector, government, the private sector, and academia. We are deeply grateful for the expert guidance provided to us by our Advisory Council members. The views and opinions expressed in this report are those of the authors and do not necessarily reflect the views of the Advisory Council or any of its members. The project was funded by the Kresge Foundation and the Ballmer Group, with additional support from the Health Foundation for Western & Central New York, Mutual of America, Selective Insurance Company of America, and the US Chamber of Commerce. This project and report would not have been possible without their generous financial support. They also provided invaluable counsel and comment throughout this effort, for which we are deeply grateful. Although we started with a focus on the financial health of the human services CBOs, our key findings and conclusions are much broader. They extend to the whole human services ecosystem and the critical role it plays in communities across the US, the value it provides to the US overall, and its potential to be even more valuable in the future. Providing these services

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