APHSA Annual Report 2018

coordination of data collection and analytics to gain insights into the effectiveness of programs across the continuum. MECKLENBURG COUNTY, NORTH CAROLINA With a population of more than one million people in Mecklenburg County, the Mecklenburg County (NC) Department of Community Resources opened its first Community Resource Center (CRC). The CRC, located at the Valerie C. Woodard campus in West Charlotte, is one of six locations that will be strategically placed throughout Charlotte- Mecklenburg providing integrated health and human services to county residents. The CRC provides service to Mecklenburg County residents seeking assistance in Food and Nutrition Services, Medicaid, Temporary Assistance for Needy Families, Emergency Assistance, Child Support, Veterans Services, Women, Infants and Children services, Immunizations, Care Coordination for Children and Pregnancy Care Management. In addition to those services, CRC community partners include; • Charlotte Works: the local Workforce Development Board that provides opportunities that prepare people for education and available careers and connects businesses to skilled workers; • Loaves and Fishes: a local nonprofit emergency food pantry program that provides nutritionally balanced groceries to individuals and families in short-term crises; and organization, inspiring underserved children to achieve their dreams through book ownership, encouraging life-long reading, assisting in creating an integrated service model to stabilize families and promoting pathways to well-being. In its first month of operation, over 7,100 persons were served with over 5,100 customers receiving core services, while • Promising Pages: a nonprofit

the remaining 2,000+ received assistance through other supportive services located within the Center. In just two weeks of operation, of the twenty-seven people served by Charlotte Works, twenty received full-time employment; over 178 children received books; and over 900 families received food to meet nutritional needs through the partnership with Loaves and Fishes. Stabilizing families is a crucial component of the work at the CRC. Mecklenburg County has employed a strategic approach to utilize subsidized services through the lens of the Social Determinants of Health (SDOH) to ensure that families receive household stability while journeying on the pathway out of poverty. The County continues to build partnerships that align with the SDOH to ensure that residents can receive services to stabilize their entire family, in one visit, at one location. In the coming months, future onsite partners will provide services in the areas of housing stability, education and primary medical and behavioral health services. The Douglas County (CO) Department of Human Services and the Larimer County (CO) Department of Human Services created the Colorado Predictive Risk Modeling Project: Implementation and Randomized Control Trial Evaluation of a Call Screening Decision Aide. The project, launching in January 2019, utilizes predictive analytics methods to help health and human services agencies, particularly child welfare agencies, improve practice and inform decision-making. Predictive analytics is the practice of “extracting information from data sets to determine patterns and predict outcomes and trends.” In Douglas County, efforts are underway to put such a tool to use, building on a similar tool implemented in Allegheny County, Pennsylvania in August 2016. DOUGLAS COUNTY AND LARIMER COUNTY, COLORADO


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