F23 Team Canada
SALES SUPPORT
Canada Headquarters 169 Enterprise Blvd, Suite 500 Unionville, Ontario L6G 0E7 CANADA 1.888.ARMOUR6 or 905.479.1968 CONTACT CENTRE
Under Armour ® CANADA, ULC. c/o National Logistics Services 200 Chrysler Drive Brampton, ON L6S 6G8 CANADA RETURNS CENTRE
UNDER ARMOUR ® CANADA ULC
BRITISH COLUMBIA Brad Richardson (604) 575-2721 brad@brsports.net SOUTHERN ALBERTA Rob Warren (204) 777-9599 rob@99agency.com
Remi Chartier (204) 777-9599
CUSTOMER SERVICE HOURS OF OPERATION
remi@99agency.com NORTHERN ALBERTA Del Reid (780) 467-0127 delreid@telus.net MANITOBA/SASKATCHEWAN Rob Warren (204) 777-9599 rob@99agency.com
All UA Canada Inquiries Mon – Fri 8:30am – 5:00pm EST 905.305.3070 / 888.ARMOUR6 (888.276.6876) FAX 1.888.424.8081
Team Business Inquiries (Orders, Returns or Claims) teambusiness@underarmour.com
BUSINESS TO BUSINESS
Remi Chartier (204) 777-9599
Orders - armourhouse.underarmour.com Support - b2bsupport@underarmour.com
remi@99agency.com EAST/NORTH ONTARIO
Mike Jensen (613) 617-1224 mike.jensen.ua@gmail.com CENTRAL ONTARIO Brad Levick (416) 254-8284 blevick@underarmour.com SOUTH/WEST ONTARIO Sean Dunn (226) 927-9279 sean.ua@hotmail.com QUEBEC Eric Drolet (514) 944-8785 drolete@videotron.ca Jonathan Lavallée (438) 883-0206 lavallee.jonathan@gmail.com ATLANTIC CANADA Denis Theriault (506) 853-4005 consport@nb.aibn.com Jason MacKinnon (506) 866-9484 jmackinnon866@gmail.com
UNDER ARMOUR ® RETURN POLICY Under Armour ® stands behind its gear and expects nothing less than perfection. If you have received a defective product, an incorrect size, or an incorrect order, please contact us immediately for a return authorization number so that we can quickly process your return and ensure your satisfaction. All returns must be completedwithin 30 days of receipt and return authorization numbers are only valid for 30 days. Returns received thereafter will be refused at the customers expense. Returns must be in reasonable condition and all returns must have the RA# clearly marked on the outer carton. All returns are subject to a 15% restocking fee. In order to receive credit for shipping on defective returns , a copy of the shipping receipt must be provided within 14 days of shipping the unit(s) back. Should you need to return or exchange an item, you must include your RA#, a copy of your invoice, and an explanation in writing as to why you are returning the item. Send your return to the above mentioned Returns Centre address. If you are exchanging merchandise, you are responsible for the cost of returning the product. Original shipping costs are non-refundable. All returned merchandise must be received in new or resalable condition. UNDER ARMOUR ® CANCELLATION POLICY Any request for cancellation of an order for UA products must be made in writing through the Customer’s UA Sales Representative. A request to cancel an order must be made more than 30 days before the Customer’s original desired ship date. All cancellations are subject to UA approval.
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