Informs Annual Meeting Phoenix 2018

INFORMS Phoenix – 2018

MD29

responsible for Master Scheduling in her school commented recently, “...it’s a very daunting and time-consuming task.” Significant advances in K-12 Master Scheduling have not occurred frequently. In fact, the last significant advance in the field (“block scheduling”) was developed over 20 years ago. Improvements in data availability, scheduling algorithms, and programming languages since that time should change the landscape of the problem. 2 - Research in the Classroom: Bridging the Gap atthe Undergraduate Level Ruben A. Mendoza, Saint Joseph’s University, 5600 City Avenue, Philadelphia, PA, 19131, United States Presenting academic research on Business Intelligence and Analytics to undergraduate students is difficult because the research can be too narrow or focused for undergraduates, require extensive familiarity with academic literature to interpret it correctly, or flat-out be too technical for the level of expertise (or interest) of the average undergraduate student.Finding accessible, current, and appropriate academic research that is pedagogically useful requires a very large investment of time and planning.How can academics find and learn to use practitioner-level research that is pedagogically and technically adequate to meet competing goals of rigor and accessibility? 3 - A Projects Course to Prepare Undergrads for Analytics Careers Michael H. Veatch, Gordon College, Department of Mathematics, 255 Grapevine Rd, Wenham, MA, 01984, United States Mathematics undergraduates often lack some of the project and soft skills to help them enter analytics careers. We offer a course with semester-long industry projects using data analysis and O.R. The course has also led to some faculty- student research. n MD28 North Bldg 221A Railway Applications Section Interactive Session Sponsored: Railway Applications Sponsored Session Chair: Kamalesh Somani, CSX Transportation, Jacksonville, FL, 32202, United States 1 - Railway Applications Section Interactive Session Kamalesh Somani, CSX Transportation, Jacksonville, FL, 32202, United States Join us for an interactive look at the substantial use of advanced OR techniques in the railroad industry. Four major North American rail carriers (BNSF, CSX, NS, UP and Amtrak) will be onsite to give in-depth practical demonstrations of OR tools. Join us to learn how railroads implement robust solutions to complex business problems. The demonstrations will focus on the practical implementation of advanced OR models within companywide systems including the core software and technologies used, large scale data constraints, production level deployment, and business alignment. Joint Session TSL/Practice Curated: Large-scale Data Analytics in Transportation System Modeling Sponsored: TSL/Urban Transportation Sponsored Session Chair: Shanjiang Zhu, George Mason University, Fairfax, VA, 22030, United States Co-Chair: Sean Qian, Carnegie Mellon University, 5000 Forbes Ave, Pittsburgh, PA, 15213, United States 1 - An Empirical Investigation of the Matching Technology in the Ride-sourcing Market Daniel Vignon, University of Michigan, Ann Arbor, MI, United States, Zhengtian Xu, Yafeng Yin With the rise in popularity of ride-sourcing services, ride-sourcing companies face challenges in meeting an ever growing demand. In order to answer these challenges, a deep understanding of the underlying mechanisms at play in the market is needed. For this purpose, we propose an empirical model of the ride- sourcing market, focusing especially on the matching technology. This model allows us to not only understand possible failures modes of the ride-sourcing market, but also how to remedy them. n MD29 North Bldg 221B

n MD25 North Bldg 131C Best Student Paper Competition - II Sponsored: Service Science Sponsored Session Chair: Aly Megahed, IBM Research - Almaden, San Jose, CA, 95123, United States 1 - Service Science Best Student Paper Competition Aly Megahed, IBM Research - Almaden, San Jose, CA, 95123, United States This session consists of finalists presentations (judged by an expert panel) to determine the Best Student Paper Award for the Service Science Cluster. n MD26 North Bldg 132A Education Service Sponsored: Service Science Sponsored Session Chair: Shari Weaver, Worcester Polytechnic Institute, 100 Institute Road, Worcester, MA, 01527, United States 1 - Higher Education as a Service: Applying the Service Science Canvas Model to an International Undergraduate Program Oleg V. Pavlov, Worchester Polytechnic Institute, SSPS, 100 Institute Rd., Worcester, MA, 01609, United States, Joan Lofgren, Frank Hoy This article contributes to the understanding of higher education as a service by applying the service science framework to an academic program in northern Europe. We utilize the Service Science Canvas, which is a new tool that combines elements of the service science theory. The service science framework highlights unique features of the program such as the intensive curriculum, which promotes value co-creation among faculty and students. The framework also recognizes the importance of clear quality measures and effective governance due to the program’s heavy reliance on visiting faculty. 2 - Improving Volunteering in Non Profit Sector. Empirical Evidence from a Non Profit Organization in Education Sector in India Sandeep Chitla, Indian School of Business, Hyderabad, 500111, India, Milind Sohoni, Arun Kumar Rout Nonprofit Organizations (NPOs) typically face two critical challenges: (a) poor operational efficiency, and (b) inability to scale. We are working with a large NPO in the education sector in India to understand the challenges of hiring volunteers. We analyze demographic and behavioral characteristics of candidates who volunteered with the NPO in past. We also evaluate the efficacy of operational interventions done by NPO during the recruitment process. 3 - Using the Service Science Canvas to Understand Institutional Change in a Public School System Shari Weaver, Director, Teacher Preparation Program, Worcester Polytechnic Institute, 100 Institute Road, Worcester, MA, 01527, United States, Oleg Pavlolv Reforming STEM education in the United States continues to be a topic of active discussion and research. Why do some school districts succeed while others fail at implementing similar educational interventions? To answer this question, we apply the service science theory to characterize a pK-12 district that is viewed as a complex educational system. Our analysis utilizes the Service Science Canvas, which is a convenient methodological tool that includes common elements of the service science framework. n MD27 North Bldg 132B Integrating OR/MS/Analytics Scholarship and Teaching Sponsored: Education (INFORMED) Sponsored Session Chair: Neil Desnoyers, Saint Joseph’s University, Saint Joseph’s University, Upper Darby, PA, 19082, United States 1 - Master Scheduling in K-12 Education Neil Desnoyers, Saint Joseph’s University, 5600 City Avenue, Philadelphia, PA, 19131, United States, Rabia Ansari For almost all those individuals who are tasked with performing it, the Master Scheduling process in K-12 education is painful. As one K-12 administrator

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