P&P April 2016

by jeffERY mcneil and phil basso

C onsumer engagement comes in many forms, sometimes through chance encounters. Through one such encounter a street vendor and an association leader form a rela- tionship, listen to one another, and advance each other’s understanding of how our field is serving those who come through our doors—and how our services might evolve for even greater impact.

Illustration by Chris Campbell/Shuttersotck

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April 2016   Policy&Practice