P&P April 2016

staff spotlight

KnowledgeManagement (KM) is a strategic priority at APHSA and our teamsupportsmembers inmobilizing and translating knowledge into actionable information to enhance staff and organizational capacity and consumer outcomes. Current KM initiatives include development of an Innovation Center andDeputies Dashboard, both projects that will include resource repositories on best practices related to advancing Pathways and the Human Services Value Curve.

Name: Christine Tappan Title: Director of Strategic Management Time at APHSA: 5 months

Life Before APHSA: I’ve had the good fortune to live and work in many areas of the United States and around the world, in government, edu- cation, social, and for-profit sectors. Just prior to joining APHSA, I was a senior manager with ICF International, in the Children, Youth, Justice and Behavioral Health business area, where I was the deputy project director of the Child Welfare Information Gateway, an information service of the U.S. Department of Health and Human Services, Administration for Children and Families Children’s Bureau. Previously, I led the Bureau of Organizational Learning and Quality Improvement for New Hampshire’s agency, overseeing child care, child welfare, and juvenile justice services where I directed knowledge manage- ment functions statewide, including training, policy, data analysis, research, and continuous quality improvement. I’ve been a member of the American Public Human Services Association (APHSA) for more than a decade, including serving on the Board of the NSDTA affiliate. I have a BA in Social Work from the University of New Hampshire, an MSW from the University of Michigan and a Graduate Certificate in Leadership and Organizational Development from Plymouth State University. Priorities at APHSA: My role at APHSA is targeted toward the develop- ment and continuous improvement of a range of Knowledge Management (KM) and strategic partnership strate- gies. Two primary areas of focus are leading our KM team and supporting

a robust agenda to advance integra- tion, interoperability, and innovation to create more individualized paths toward improved self-sufficiency across the lifespan within a Social Determinants of Health Framework. When Not Working: I live in rural NewHampshire and love the outdoors, even in the winter! My husband and I enjoy an array of multi-season sports, including hiking, kayaking, and skiing. Two of my favorite activities, orienteering and volksmarching, come frommy days of serving in U.S. Army Intelligence in Germany during the Cold War. I also have a passion for traveling both for work and pleasure and one of my favorite places in the world is the little known country of Kyrgyzstan—called the Switzerland of Central Asia—where I served as a Fulbright Specialist. Motto to Live By: I hail from the “Live Free or Die” state. My motto is a slight variation on this. As someone proud to have a 25+ year career in health and human services, I believe we should, “Live Free and Help our Neighbors Thrive.”

the Locals Council and local agency members. As a member of the APHSA Executive Team, I’m also responsible for guiding operationalization of a continuous improvement approach for APHSA’s overall value proposition. What I Can Do for Our Members: KM is the process of managing knowledge in organizations and is a rapidly evolving field signifi- cantly influencing the effectiveness of health and human service agencies. KM is a strategic priority at APHSA and our team supports members in mobilizing and translating knowledge into action- able information to enhance staff and organizational capacity and consumer outcomes. Current KM initiatives include development of an Innovation Center and Deputies Dashboard, both projects that will include resource repositories on best practices related to advancing Pathways and the Human Services Value Curve. I also have the good fortune to be leading APHSA’s support efforts for our growing local agency members. The Locals Council is actively engaged in

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