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Vol. 74, No. 4
August 2016
contents
www.aphsa.orgAugust 2016
Policy&Practice
1
TODAY’S
EXPERTISE
FORTOMORROW’S
SOLUTIONS
departments
3 Director’s Memo Social Determinants of Health Framework Supports Healthier Outcomes 5 Legislative Update APHSA Issues Comment on Confidentiality of Substance Use Disorder Patient Records NPRM 6 Locally Speaking Roadmap to Child Well-Being 8 From the Collaborative Human Services in All Policies: The National Collaborative’s Focus on Multiprogram Coordination 30 Technology Speaks Transformational Human Services: Moving to a New Paradigm 32 Living in an Agile World: Know Before You Go 33 From Catching People When They Fall to Lifting Them as They Rise: Three Digital Technologies Reinventing Human Service Delivery 34 Uncovering Oregon’s Path to Integrated Eligibility 35 Powering Better Child Welfare and Social Services 36 Legal Notes Matching the Right CPS Investigator with the Right Investigation 37 Association News Moving Up the Value Curve Through the National Summit 38 NAPCWA Conference News, Award Recipients, and NASCCA 40 Staff Spotlight Christina Becker, Health Policy and Program Associate 52 Our Do’ers Profile Tetrus Corporationfeatures
TANF at 20 Personal and Professional Reflections APHSA “Locals” Charting a New Pathway to Prosperity and Well-Being Local agencies Are Concurrently Designing, Developing, and Implementing New Initiatives How a Modernized Lobby Turns Chaos Into Calm Cabbarus County Overhauls Business Processes to Improve Client Services Avoiding Duplicates National Accuracy Clearinghouse Helps States Save Millions by Fighting Dual Participation Planning for an Incremental Approach to Modernization A Four-Step Planning Process with a Clear Vision for How to Get to the Finish Line 10 14 18 22 26Cover Illustration by Chris Campbell