

Dear Colleagues,
It is an honor to welcome you to Phoenix, AZ for the 49
th
Annual Information Technology
Solutions Management for Human Services (ISM) Conference to be held September 18–21. While
the temperatures outside tend to be a bit warm, inside the Phoenix Convention Center, the 2016
conference agenda features
Cool Solutions in the Valley of the Sun
.
The ISM Annual Conference draws professionals from all over the nation and beyond, and
across a broad spectrum of health and human service practice areas, both business and
technology. As always, the conference agenda will be packed with sessions showcasing state
and local government successes, cutting-edge solutions and ideas from the industry sponsors,
and observations and initiatives from our federal partners. Agenda themes are shaped around
how IT can assist health and human service (HHS) programs in meeting today’s challenges, and
include the following:
The ISM Executive Advisory Council and the American Public Human Services Association
(APHSA) Leadership team are also excited to launch the first APHSA Emerging Leaders
Program at ISM. Private- and public-sector staff, nominated by their organizations, will have an
opportunity to participate in several sessions focused exclusively on leadership development.
Each year, a local charity providing critical services in the host city is identified and participants
and sponsors contribute to that organization’s cause. As HHS professionals, we share values of
giving back and paying it forward. These values are reflected in ISM’s “Technology for a Cause”
tradition. This year we are delighted to support Childhelp, a Phoenix-based nonprofit charity
focused on breaking the cycle of child abuse across the nation. Visit the ISM conference website
for details on how to participate in and support the #FiveTooMany campaign.
This special section provides an overview of ISM2016, including agenda highlights, featured
speakers, lodging and registration information, the Emerging Leaders program, Childhelp,
and conference events and activities. Detailed information about the conference, including
registration can be found at
http://www.ismconference.com.
We sincerely look forward to seeing you in Phoenix, your 2016 destination for
Cool Solutions in
the Valley of the Sun
.
What?
ISM Annual Conference
When?
Sunday, Sept. 18
to
Wednesday, Sept. 21, 2016
WHO?
Professionals from all over the
nation and beyond, and across
a broad spectrum of health and
human service practice areas,
both business and technology.
Where?
Phoenix Convention Center
Phoenix, AZ
Hotels?
Phoenix Convention Center
Hyatt Regency Phoenix
Renaissance Phoenix
Westin Phoenix
Join the
Conversation
ISM has gone digital! Stay
up-to-date during ISM2016 on
Facebook, Twitter, and LinkedIn
for live updates, photos, and
more!
#ISMPHX
www.ISMconference.comWelcome to ISM2016
see you in Phoenix!
APHSA 49
th
Annual
IT Solutions Management for Human Services (ISM) Conference
Data Analytics
Federal Guidance
Agile/Modular Methodology
Disruptive Technology
Service Delivery
Leadership
Security
Todd Bright
ISM President and
Deputy Director, Operations
Arizona Department of Economic Security
Tracy Wareing Evans
Executive Director,
American Public Human Services
Association