Policy and Practice August 2016

Data Analytics

ISM2016 increases the focus on data and the expanding role of data analytics in HHS. In the current political climate, HHS

agencies are under increasing pressure to show measurable improvement in the lives of citizens who are served, not

just timely delivery of benefits. Agency leadership is now looking at client outcomes. This demands that agencies develop

innovative approaches to data being captured, along with mining that data to provide meaningful guidance in creating

positive outcomes for citizens.

On the topic of “big data,” this year’s agenda moves the discussion from theoretical to practical. ISM2016 includes sessions

that demonstrate how to apply data analytics to improving client outcomes. You will also see how nontraditional sources

of data, when added to the mix, provide case managers with a more holistic view of the client, opening paths to new

approaches for targeted delivery of services. Past conferences have focused on integration of programs and increased

data sharing. Although a client or family may appear to have been well served through more efficient benefit programs,

this increased amount of data, when properly analyzed, can provide case managers with new insight on ways to work more

effectively with clients, moving them closer to realizing their potential.

One emerging idea with potential for improved outcomes is in the area of cognitive and

behavioral science.

There is increasing research on how the brain functions in various situations and on the impact trauma and environmental

conditions have on decision-making. The use of data analytics is proving to be very valuable in providing effective

approaches to administering services, which, in turn, is producing more promising outcomes. ISM2016 sessions dive deeply

into this topic, explaining how it can impact delivery of child welfare services and help clients make better decisions.

Traditionally, data analytics has been used in fraud detection and prevention. While this staple continues to be a part of

the discussion, ISM2016 takes a new look at how analytics can help guide program cost reductions, beyond the traditional

approach of doing more with less. Data analytics provides an opportunity for improved resource allocations and program

policy changes that more effectively meet the challenges of budget cuts. One area of particular interest is how the use of

data is proving to be an effective weapon in addressing the opiate crisis challenge.

The good news about data analytics is that the specter of working with “big data” is not some large and expensive project

that takes years to produce results. Advancements in technology are now making the challenge not about the software,

but about the questions program decision-makers have and how best to address them. With a greater focus on program

integration and data sharing, coupled with new tools found in the marketplace, we can anticipate a wealth of information

and knowledge resulting in continued outcome improvements for our citizens and a more efficient and effective

organization able to respond quickly and intelligently to new challenges.

DISCOVER A SOLUTION FOR YOUR

ORGANIZATION AT ISM2016

The 49

ISM Annual Conference has a full agenda with more than 30 general and breakout sessions covering a broad spectrum of topics and

solutions within health and human services (HHS). Agenda themes for this year include

Data Analytics, Agile/Modularity Methodology, Disruptive

Technology, Service Delivery, Federal Guidance, Leadership, and Security.