Policy & Practice | Fall 2023

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 81, No. 3 Fall 2023

features

departments

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3 President’s Memo

Aspirations for the Future of Human Services Part Four: The Human Services Workforce

5 Legislative Update The New SNAP Landscape: What the Debt Ceiling Deal Means for SNAP Recipients this October 6 From Our Partners The Power of Insight: Extracting Data to Inform Decisions

8 From Our Partners

Piles of Stuff: Changing Our Thinking to Keep the Work Flowing

10 Federal Insights Moving Forward: One Step Closer to WIC Online Shopping

Revolutionizing Government IT Procurement

Realizing the Potential Gen AI in Human Services Delivery

12 Research Corner

Balancing Access and Security: The Digital Identity Landscape in Human Services

Innovative Alternatives to Current Practices for More Effective Delivery

14 APHSAViewpoint Data Sharing to Modernize Benefits Enrollment and Outreach: Insights from the CSNS Grant Program 34 Partnering for Impact Showing What’s Possible: How to Center Client Experience

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36 Association News

Reimagining Customer Service: The Aligned Customer-Centered Ecosystem of Supports and Services (ACCESS) Initiative

38 Technology Speaks Innovative Solutions in Illinois: Natural Language Processing Platform to Save Significant Administrative Time

40 Technology Speaks Bits to Atoms: Tech Vision for Human Services

48 Staff Spotlight

Christine Johnson, Assistant Director, Policy

Driving Effective IT Innovation How to Power the Next Generation of Human Services

From Replacement to Reinvention Uncovering the Keys to People Centric, Technology-Enabled Medicaid Transformation in New Mexico

Kapria Lee, Project Associate, Child and Family Well-Being

49 Staff Spotlight

Marcus Robinson, Senior Project Associate, National Electronic Interstate Compact Enterprise (NEICE)

Sheila Poole, Vice President, External Relations

Cover image via Shutterstock

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Fall 2023 Policy & Practice