Policy & Practice | Fall 2024

unique priorities for each group— from streamlining delivery, improving accessibility, and enhancing the con stituent experience, to minimizing employee stress and frustration—and plan and pivot accordingly. Keeping the constituent at the center of all decisions has been a beacon throughout the MMISR journey. Every decision, every innovation, and every strategic pivot needs to be made with the welfare of the constituents in mind. The collective work continues to deepen our state leadership’s apprecia tion for the nuanced and diverse needs of our constituents, and of the detailed orchestration required to manage transformation of this magnitude. It has inspired us to lead not just with ambition, but with a greater sense of empathy, foresight, and a commitment to thoughtful strategy. A Home that Forges a Neighborhood As we stand on the threshold of a new year, we are reminded of the importance of building not just

for today but for tomorrow. Our immediate focus sharpens on the deployment of the four remaining core modules of the MMISR program. The completion and certification of these core modules will signify the construc tion of a functional, resilient, and constituent-centered “Casa Medicaid.” However, our vision extends beyond building a singular house. The full realization of "Casa Medicaid" and the future integration of enterprise-shared services will mark the beginning of an entire modern health and human services neighbor hood. This neighborhood, envisioned in the HHS 2020, is about creating a cohesive ecosystem where health and human services programs work in harmony to address the diverse needs of our communities. The lessons learned, the relation ships formed, and the milestones achieved continue to bolster our resolve to continue building not just for today, but for a brighter, healthier tomorrow for every New Mexican. Because there’s no place like home.

Reference Note 1. Tuckman, B. W. (1965). Developmental sequence in small groups. Psychological Bulletin. 63 (6), 384–399. https://doi.org/10.1037/h0022100 The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavor to provide accurate and timely information, there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation. © 2024 KPMG LLP, a Delaware limited liability partnership and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved. The KPMG name and logo are trademarks used under license by the independent member firms of the KPMG global organization.

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Fall 2024 Policy & Practice