Policy & Practice | Fall 2025

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 83, No. 3 Fall 2025

features

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Driving Human Services Technology and Process Innovation

The Next Frontier of Efficiency for Human Services with Agentic AI Increasing Productivity and Improving Client Experience

From House to Neighborhood Future-Ready Medicaid and Health and Human Services in New Mexico

Opportunities for Modernizing and Aligning Service Delivery for America’s Communities

departments

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4 From Our Partners

From Assessment to Automation: A Blueprint for Human Services Program Modernization

6 From Our Partners

Enhancing CFSR Preparation and Performance with AI and Machine Learning

Wins & Workarounds Innovative Approaches to Workforce Challenges in Human Services

Reimagining Public Services How Colorado is Using Product Thinking to Build Human-Centered Systems

8 State Insights

Artificial Intelligence in Child Welfare

38 Technology Speaks Unlocking FFPSA Funds:

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A Prevention-First Approach

40 Technology Speaks

Enhancing Service Delivery in Health and Human Services with Agentic AI

42 Technology Speaks

Rethinking Workforce Development in Human Services: AI-Powered Excellence in Child Welfare Training from Wyoming to New York Raffaele Vitelli, Vice President, Professional Services Alexis (Lexie) Kuznick, Director, Policy and Government Relations

Unsung Heroes Delivering Sustainable Results for Agencies and the Communities They Serve

Harnessing Agentic AI for One-Touch Eligibility Processing A Strategic Imperative for Public Services Agency Reinvention

45 Staff Spotlight

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Fall 2025 Policy & Practice