Policy & Practice | Fall 2025

Security is paramount when serving the most vulnerable constituents, and IT leaders need to consider Agentic AI that prioritizes transparency, security, and ethical guardrails to safeguard the integrity of their programs and that sensitive constituent data are protected.

improving audience segmentation for targeted outreach. The scalability of Agentic AI is another significant benefit for human services agencies. As governmental budgets, needs, and policies evolve, Agentic AI effortlessly adjusts to ensure sustained operational effec tiveness. This adaptability is crucial in a dynamic environment where agencies must respond to changing circumstances and emerging issues promptly. Security is paramount when serving the most vulnerable constituents, and IT leaders need to consider Agentic AI that prioritizes transparency, security, and ethical guardrails to safeguard the integrity of their programs and that sensitive constituent data are protected. This focus on security and compliance is essential for main taining public trust. In addition to improving service delivery, Agentic AI can help human services agencies modernize their legacy systems and experiences. By

integrating advanced digital tools, agencies can create a connected and seamless experience for con stituents, enhancing engagement and satisfaction. In conclusion, Agentic AI offers human services agencies a powerful solution to enhance service delivery, streamline operations, and improve constituent outcomes. By leveraging AI-driven personalization, automation, scalability, and security, agencies can navigate the complexities of the digital age and deliver exceptional services

to their communities. As govern ment agencies continue their digital transformation, Agentic AI represents the next step in innovation, helping to drive efficiency, deliver better outcomes, and foster a more connected and responsive public sector.

Melanie Holmes is the Head of Public Sector Marketing at Adobe.

Megan Lazalier is the Director of Health and Human Services at Adobe.

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