Policy & Practice | Summer 2023

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 81, No. 2 Summer 2023

features

departments

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3 President’s Memo

Aspirations for the Future of Human Services Part Three: Systems Alignment

5 The Human in Human Services The Power of Social Capital

6 Research Corner Opportunity Ahead: Reimagining the Role of Child Support Engagement for Child Welfare–Involved Families

8 From Our Partners Strategic Transformation: Small Steps that Help Place Children and Families at the Center

“How We Do What We Do” Enhancing Equity for Refugee and Immigrant Communities Through Expert Staffing

10 Partnering for Impact How State Administrators Can Protect and Empower Families: Insights from the Consumer Financial Protection Bureau 12 From Our Partners Addressing the Youth Mental Health Emergency: Lessons from New Hampshire’s Comprehensive Response 14 Partnering for Impact Economic Mobility: Building Sector Strategies that Work for the Workers

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40 Technology Speaks

Bridging the Digital Divide: Improved Digital Literacy Creates Better Long-Term Outcomes

Tech for Success Aligning and Supporting the Workforce with Modern Technology

42 Technology Speaks Opportunity in Crisis: A Nevada County’s Race to Prevent Homelessness

2023 Farm Bill A Roadmap for Building a More Effective, Resilient, and Customer-Centered SNAP Program MARCH 2023

44 Association News APHSA Recognizes Outstanding Leaders in Human Services

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45 Special Note In It Together

51 Staff Spotlight

Amaya Alexandra Ramos, Project Associate, Refugee and Immigrant Social Services Staff Spotlight Khristian Monterroso, Project Associate, Economic Mobility and Well-Being

52 Staff Spotlight

Alex Clermont, Senior Content Writer

2023 Farm Bill A Roadmap for Building a More Effective, Resilient, and Customer-Centered SNAP Program

Staff Spotlight Allegra Henry, Organizational Effectiveness Consultant

SNAP Policy Areas of Focus Improving Customer Experience in Benefits Access

APHSA has developed its 2023 Farm Bill recommendations through a member led process, leaning on the unique expertise of its network of state and local agency executives, SNAP Directors, QC Managers, Chief Information Officers, SNAP Employment & Training leads, SNAP-Ed and Outreach coordinators, and more. The recommendations set forth reflect the bipartisan consensus of public administrators that provide the critical infrastructure needed for SNAP to realize its potential as an essential tool that promotes thriving families and communities.

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Summer 2023 Policy & Practice

Creating Pathways for Economic Mobility