Policy & Practice | Summer 2024

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 82, No. 2 Summer 2024

features

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Paid Family Medical Leave that Works Effective Program Design and Implementation

Healthy Opportunities, Healthy Outcomes

Going Fast & Far Partnering to Support the Summer EBT Program

Leveraging the Power of Communities to Improve Health Outcomes for Equitable, Long-Term Success

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t Error Rates: ing What They Are Support SNAP Reducing Them

First-Person Perspective The Power of Research and People with Lived Experience in Systemic Change in Kentucky

Payment Error Rates Understanding What They Are and How to Support SNAP Agencies in Reducing Them

departments

4 APHSA Insights

10 Technology Speaks

36 Staff Spotlight

Lessons Learned: Engaging People with Lived Experience utrition Assistance Program (SNAP) is the most effective tool that Americans have to combat cent years, the response to the COVID-19 pandemic has displayed the strength of SNAP in y adapting to needs across the country and has been a success story in the resiliency of f support in the face of economic crisis. However, the significant and necessary changes in perations in order to make this happen have strained the resources and workforce of state and administer the program and have often come into conflict with the pre-existing rules governing gencies are expected to meet. rror Rate (PER) measures the assumed accuracy of SNAP benefit calculations using Quality m a national sample. The national PERs for Fiscal Years 2022 (11.54%) and 2023 (11.68%) marked from the FY 2019 rate of 7.36%. Since QC reviews were suspended by Congress during FYs 2020 he first post-COVID-19 error rates, reflecting the impact of the pandemic on program operations. 6 From Our Partners Social Work Today: How a Community-Led Approach to Social Care Can Change Lives 8 Research Corner Using Behavioral Science to Normalize SNAP Among Older Adults Shaping Policy Action: Customer Insights on EBT Theft 35 Staff Spotlight Dominic Hollis, Registration Specialist Staff Spotlight Jenny Duggan, Marketing & Communications Specialist

Carmelle Coby, People Engagement Associate

Staff Spotlight Julia Mueller, Community Engagement Specialist

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Summer 2024 Policy & Practice