Policy & Practice | Winter 2025

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 83, No. 4 Winter 2025

features

departments

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4 Partnering for Impact

Lessons from Connecticut’s Community Led Approach to Work Requirements

6 From Our Partners

SNAP Payment Error Rate Improvement: Critical Elements for Success

20 From Our Partners

Keeping Up with the Workflow: A Lesson from the Chocolate Factory

A Conversation with ACF Assistant Secretary Alex J. Adams on Trusting States and Strengthening Families

22 Technology Speaks

How a Community-Led Approach to Digital Services Can Engage and Empower Citizens

24 Research Corner

From Planning to Progress: National Research Agenda and Tools for a Reimagined Child Welfare System

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27 Staff Spotlight

Emily Rakes, Policy Coordinator

Improving SNAP Payment Error Rates How States Can Take Steps to Reduce SNAP Payment Errors and Improve Operational Discipline

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Making Sense of Shrinking Time Margins How Human Services and Community Innovation Can Help Organizations and Communities Thrive

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Winter 2025 Policy & Practice