Policy and Practice | June 2022

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 80, No. 3 June 2022

features

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Breaking Down Barriers How Agencies Are Connecting Caseworkers, Clients, and Providers

Elevating the Human Experience A More Responsive, Seamless, and Effective Health and Human Services System

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Driving Better Outcomes Person-Centered, Equity-Focused, and Data-Driven Systems

Healing Policy Papercuts How Aligning Conflicts in Application Requirements Makes Benefits Easier to Access

departments

3 President’s Memo

23 From Our Partners

Shifting Power to People to Unlock the Assets of Families and Communities

Putting People First: Transforming Agencies with Human-Centered Design

5 From the Field TANF Agencies’ Critique and Aspirations for the Future 22 Research Corner Life After TANF: A Survey of Former Program Enrollees

28 Staff Spotlight

Nina Darby, Human Resources Specialist

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June 2022 Policy&Practice