Policy and Practice | June 2022

Driving Better Outcomes Person-Centered, Equity-Focused, and Data-Driven Systems

By Karen Snyder, Maryam Ghariban, and Leah Dienger

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ealth and human services delivery systems provide critical support for children, families, and individuals. Intended to support people through

life’s inevitable ups and down and toward stable, long-term wellness, ideally, this means that the system works with and for people— not the other way around. IBM has been working with states, counties, and tribes who desire to strengthen their programs and support system. These clients want to create service delivery that is more person centered, equity focused, and data driven. Below are three case studies where solution designs leverage a stakeholder and community engagement approach that is truly human centered and is ultimately driving better outcomes.

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June 2022 Policy&Practice