Policy and Practice | October 2022

partnering for impact

By Ariel Kennan, Shanelle Roberson, and Jess Maneely

Meet the Digital Benefits Hub: A First-Of-Its-Kind, One Stop-Shop that Supports Practitioners Working Through Complexity to Improve Access to Public Benefits

W e spent months listening to health and human services professionals to understand the needs and challenges when adopting new practices. In those conversa tions, we repeatedly heard that while there is no shortage of exciting ideas, there is no centralized resource to access toolkits, best practice guides, research, projects, and organizations. Practitioners need a free library of content—so we created one! The Digital Benefits Hub (www.digitalbenefitshub.org) is a new tool for practitioners to showcase and easily find resources, case studies, and implementation tools—and learn from peers who are transforming delivery of public benefits and services. The Digital Benefits Hub is brought to you by the Beeck Center for Social Impact + Innovation at Georgetown

University (https://beeckcenter.george town.edu) and the American Public Human Services Association (www. aphsa.org), with information and resources from governments and orga nizations across the country. Visitors can browse the Hub in a multitude of intuitive ways—by the benefits journey stages such as outreach, awareness, application, and enrollment; by themes such as human-centered design or buying design and technology services; or by using filter features to search for information on specific programs or levels of government, or locations— and also use the robust search feature. The Digital Benefits Hub will continue to grow and stay up-to-date. The Hub will continually accept new resources from individuals and orga nizations. Our team of experts will

review each submission so practitioners can trust the content they find and connect with the authors. The data powering the Hub are also open source, and all content is freely available. We are always looking to improve the Hub and the data and welcome feedback and ideas to help support your work. Ariel Kennan is a Fellow and Research Faculty, Digital Benefits Network, at the Beeck Center for Social Impact + Innovation at Georgetown University. Shanelle Roberson is the Community Manager, Digital Benefit Network, at the Beeck Center for Social Impact + Innovation at Georgetown University. Jess Maneely is the Manager, Process Innovation, at the American Public Human Services Association.

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