Policy & Practice | October 2021

PERSON-CENTERED CARE continued from page 11

“People don’t care about anagency. They just want towalk through the door—any door—and get help.” —HARRIS COUNTY COMMISSIONER ADRIAN GARCIA ADDRESSING THE SAFETY NET CARE COORDINATION EXECUTIVES ON ACCESS HARRIS COUNTY SAFETY NET COLLABORATION Action: Next Steps With federal funding available through initiatives such as the Family First Prevention Act (FFPA) and the Comprehensive Child Welfare Information System (CCWIS) Final Rule for child welfare, and American Rescue Plan Act fund distributions, H/HS organizations are prioritizing attention to building stronger safety nets and improved service delivery to vulnerable populations. Counties and states have a keen interest in gath- ering information about achieving a coordinated care safety net that collab- oratively shares integrated data to drive fair and equitable evidenced-based

prevention and early intervention strategies. County and state agencies are seeking to share client data across agencies and break down organiza- tional silos. They are also working toward a “one-stop shop” or a “no wrong door” model to support and guide individuals through the complex and intimidating maze of services. IBM celebrates with H/HS organi- zations, across the nation, that have chosen forward movement from siloed service delivery to a coordinated care, person-centered approach. IBM is sup- porting organizations pursuing the latter with a whole-person system of care solutions, making data integra- tion and H/HS system integration a reality. We are encouraged by watching our own clients strengthen their social services programs and promote well- being with vastly improved metrics on quality of care and life-changing outcomes—making us huge proponents for the H/HS paradigm shift from program- to person-centered care.

vision of improving the overall health and well-being of the individuals, families, and communities served. By shifting to a person-centered coordinated care model, an individual navigating the complexities of the H/HS service delivery system alone is eliminated, thereby decreasing the likelihood of early dropout before wellness is achieved. In this “no-wrong-door” approach, service providers can meet individuals wherever they enter for services and quickly assemble a team of needed providers with warm handoffs across the H/HS ecosystem, including medical and educational organiza- tions. Redundancy in repeating a story is removed as is duplication of information and activities across programs. An interconnected network of providers that provides triage, assessment, and support has the data needed to view “the big picture” to better address risks, root causes, and work upstream.

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