Policy and Practice | October 2022

TODAY’S EXPERTISE FOR TOMORROW’S SOLUTIONS

www.aphsa.org

contents

Vol. 80, No. 5 October 2022

features

departments

12

3 Editor’s Note

Collective Insights for the Future

5 From the Field

Wyoming’s Modernization Mantra: Grit, Compassion, Heart, and Humor

6 From Our Partners Helping Improve Safety for Children: Illinois Department of Children and Family Services Reimagines Collaboration with Microsoft Teams 8 From Our Partners The 988 Suicide & Crisis Lifeline: Components of Successful Implementation 10 Research Corner Strong Legal Frameworks for Data Integration: Four Questions for Moving Forward 26 Partnering for Impact Meet the Digital Benefits Hub: A First-Of-Its-Kind, One-Stop-Shop that Supports Practitioners Working Through Complexity to Improve Access to Public Benefits 28 Technology Speaks Saving Caseworkers Time While Serving Families Better: Using Natural Language Processing to Unlock Data in Allegheny County 29 Technology Speaks The Key to Kinship: Technology Helps Keep Kids Close to Home

Changing Our Relationship with Data Solving Our Capacity Crisis by Making Data Work for Us, Not the Other Way Around

16

From Great Resignation to Great Reimagination Tackling the Workforce Crisis in Health and Human Services

30 Association News

APHSA Recognizes Member Agencies and Partners at the 2022 EMWB Conference

40 Staff Spotlight

Jennifer Cortez, Grants and Contracts Manager

20

Innovating In a Digital World How an Enterprise Blueprint Connects Ecosystems with AI and Automation

1

October 2022 Policy&Practice