Policy & Practice | Winter 2024

enable learning and sharing between peers who are transforming digital public benefits and services. In two short years, these libraries saw more than 30,000 unique visitors and collected more than 1,200 resources from more than 400 organizations. These early offerings helped us gather insights about how to make a resource that’s highly responsive to people working to improve government services and also how to operationalize it within our teams. We consider the Digital Government Hub a living site that will continue to grow and respond over time. Over the spring and summer of 2024, our team engaged cross-sector practitioners in interviews and usability tests so they could provide direct feedback on the hub and influence the new design. To embed user feedback and ecosystem connec tivity into the hub’s product development process, we created an Advisory Panel for Excellence in Digital Benefits Delivery (APEX). Through APEX, we engage and empower government and nonprofit practitioners to explore acces sible, equitable, and ethical service journeys, and to elevate actionable

examples of excellence that can be broadly shared and adopted across the digital benefits ecosystem, including through the Digital Government Hub. Public Benefits on the Hub Our benefits content is now in the context of a wider digital delivery ecosystem, but we’ve kept it easy to find via a special page linked to in the upper right-hand corner of the Hub. We created this page to make it easy for benefits practitioners to find the resources that are most relevant to their work. The team curates this selection of benefits-focused resources, projects, and implementation tools based on the needs and ideas that surface through APEX, and through the myriad interac tions with cross-sector collaborators that APHSA and DBN teams engage across the ecosystem. Hub Partners The Digital Benefits Network (DBN) and Digital Service Network (DSN) are projects of the Beeck Center for Social Impact + Innovation at Georgetown University. Our networks envision

that all people have equitable access to easy-to-use and responsive government services. We support inclusive, cross cutting networks of practitioners to build and sustain the knowledge, skills, and abilities that enable human-cen tered digital delivery. Click here to earn how to get involved with our networks. The American Public Human Services Association (APHSA) supports leaders from state, county, and city human services agencies to advance the well-being of individuals, families, and communities nationwide. As a bipartisan membership association, they work with their members to generate pragmatic solutions grounded in lived experience with a lens for equity and belonging. For more infor mation, go to aphsa.org . Ariel Kennan is the Senior Director of the Digital Benefits Network at the Beeck Center for Social Impact + Innovation at Georgetown University. Jess Maneely is the Assistant Director of Process Innovation at the American Public Human Services Association.

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