Policy and Practice | October 2022

The Virtual Enterprise Blueprint is comprised of six building blocks, outlined below, for openness, inno vation, and sustained growth. The Blueprint guides H/HS moderniza tion and extends the ecosystem across agencies and community organiza tions. Below we highlight examples of modernizing H/HS business processes and facilitating emerging data-driven virtual enterprises. 1. Openness Using Market-Making Platforms and Ecosystems Openness is the defining character istic of the Virtual Enterprise, which animates the stretching of business platforms that are being envisioned to encompass wider ecosystems. By optimizing platform economics, open connectivity, and frictionless engage ment, the Virtual Enterprise enables

all participants across market-making platforms and ecosystems.

IBM Virtual Enterprise Blueprint The COVID-19 pandemic has

Case Example: San Diego Integrated Care Using Connected User Experience Platform ConnectWellSD is a county program that was launched in 2015 and con tinues today whereby IBM brought together an integrated system of care within San Diego County. We deliver and maintain market-leading user experience and case management tools implemented using human centered design principles. Leveraging open platforms, to support approxi mately 5,700 employees serving approximately 3.4 million residents, allows for greater utilization and platform economics to be delivered for future extensibility, scalability, and flexibility as programs expand and enhance care delivery.

accelerated the focus on virtualized enterprises that support openness as a key transformation approach and connect multiple ecosystem services across health care, human services, energy, transportation, and other markets. IBM’s Virtual Enterprise Blueprint provides the building blocks that bind ecosystems and networked organizations, connect intelligent workflow across the ecosystem, leverage digital technologies, apply agile development methods and tools, and integrate collaboration tools to holistically transform business models. The outcome of applying the Blueprint is to enable automation of system processes and enhance data sharing and integration inside and externally to the ecosystem.

Donald George is Lead Healthcare Architect at IBM Consulting.

Chris Shriver is Partner, Health & Human Services, at IBM Consulting.

Sunaina Menawat is Associate Partner, Health & Human Services and Public Health, at IBM Consulting.

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