Policy and Practice | October 2022

and engineers built an AWS-based COVID-19 data lake and developed a series of analytics insights, including predicting disruptions due to COVID 19, using mobility, citizen behavior, etc., leveraging machine learning, and natural language processing. 3. Agility Through Extended Intelligent Workflows The Intelligent Workflow is the golden thread that animates the Virtual Enterprise. It creates the backbone of the value chains that bind the ecosystem participants. As the reach of the workflows is extended, the power of applied technologies such as extreme automation, artificial intel ligence (AI), Internet of things (IoT), and others is multiplied to unlock effi ciency and differentiation and render the platforms ever more attractive. Case Example: Integration Eligibility SystemModernization An integrated eligibility system (IES) is the enabling technology behind state-level Medicaid and

human services programs in the United States. The core of an IES is automated rules and a case management and workflow system that encodes logic to enable timely and accurate eligibility determinations for Medicaid and other human services programs. With the pending end of the Public Health Emergency, states are applying the use of intelligent workflows to automate, where possible, the eligibility redeter minations business process to drive improved customer engagement and reduced workload for caseworkers. 4. Purpose Furthered by Sustainability and Impact The Virtual Enterprise reinforces the extent of connectedness around the world and the impact of humans on each other and on the planet. Ecosystem-focused business models are helping provide solutions to the biggest challenges of our time including climate, health, security, and equality.

2. Acceleration from Science and Data-Led Innovation The openness of the Virtual

Enterprise accelerates access to new sources of product and service inno vation. It takes a scientific discovery approach, constantly experimenting, and relying on predictive and prospec tive analysis fueled by the massive amounts of data it can access from itself and its ecosystem partners. Case Example: Rhode Island Department of Health Data and Analytics During the pandemic, the State of Rhode Island required immediate assistance to track and manage the vast amounts of population-health data that were coming in from various sources across the state (hospitals, clinics, and counties). IBM partnered with the state COVID-19 unit to develop a data strategy, governance, analytics infrastructure, and provide action able insights to inform policy decision making. A team of data scientists

See Blueprint on page 37

Connecting People WITH PURPOSE

Master of Science in Human Services Administration

While Carrie Jones enjoyed her career as a wellness clinic practice manager, she couldn’t ignore an inner calling to do more. Now thanks to a university community that introduced her to all aspects of the human services profession, Carrie is more connected to helping people in ways she never imagined.

Courage to be more.

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October 2022 Policy&Practice 23