APHSA Annual Report 2017

Through APHSA’s facilitation and applying the Value Curve as a lens to look at this challenge – especially the root-causes of teen violence as currently understood by the community partners and the available research – this team developed a comprehensive risk factor model to understand the impact of their collective services. The model is comprised of a cluster of factors associated with the capacity of teens themselves, and another cluster associated with the environment within which teens live and develop. Using this model and through collaboration with Old Dominion University’s technology and analytics resources, the city has now embarked on a multi-year strategy to: Ø Ø collect related risk factor data on roughly 700 families in the defined cohort; Ø Ø map current, collective programs and supports to these risk factors; and Ø Ø use this data, analysis and ongoing monitoring efforts to test and refine the shared services and intervention strategies of this team, the risk model itself and the outcomes and measures being collectively tracked related to teen violence. The resulting platform for resource sharing, learning, program adjustment and collaboration in many other forms denotes a significant shift from the human service agency’s Integrative service and practice platform to building an ecosystem capable of driving Generative breakthroughs on behalf of the teens growing up in Hampton.

MEMBER SUCCESS OHANA NUI – HOW HAWAII USES THE HSVC AS A LENS FOR CONTINUOUS IMPROVEMENT The State of Hawaii Department of Human Services (DHS) has embarked on a broad and inclusive effort to realize the guiding principle of Ohana Nui, or One Family, in how it serves its clients, partner with its constituents and evolves the organization. This framework for thinking about the public and the staff drives a mentality of inclusion and active participation in defining and solving problems and overcoming barriers to desired outcomes and organizational performance. Newly-hired staff members are oriented to Ohana Nui from the time they start to consider an application for an open position through initial orientation and throughout their employment. DHS is also linking Ohana Nui with their use of the Value Curve as a system assessment and improvement lens. Since 2012, the agency’s executive leadership has participated in the Human Services Summits held at Harvard each fall, which focuses on the Value Curve and how various jurisdictions are progressing through its four stages. Hawaii joins more than 100 states and localities who are applying this lens to their periodic system assessments and ongoing improvement efforts. Hawaii’s leadership is also participating, through fellowship in the Aspen Institute Ascend Network, on Two-Generation practice and service approaches, with a link to both Ohana Nui and the Value Curve’s Collaborative and Integrative stages. In 2016 the agency launched a multi-year effort to integrate client data across its programs and with its community partners and to raise the level of its analytical capabilities far beyond that of a unified needs assessment across those programs. Such analytics include: Ø Ø how data-driven decisions impact service access and quality; Ø Ø how programs affect the risk factors and protective factors underlying desired outcomes; and Ø Ø how the investments in human services – especially as they become more preventative and capacity-building in nature – generate a return on investment in the form of reduced trauma and its associated costs, including the high costs of healthcare services. DHS asked APHSA to assist the department to strengthen the operating approach of its data governance team, tasked with generating and

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